欢迎访问瑞霖轩网站。我们重视您的个人资料保护，并致力于按照新加坡《个人资料保护法》（Personal Data Protection Act 2012）的要求，合理、合法、必要地收集、使用、披露和保护您的个人资料。
本隐私政策说明我们如何在您访问网站、提交咨询信息、预约服务或与我们联系时处理您的个人资料。
一、我们是谁
本网站由瑞霖轩运营。我们提供亚健康调理、中式养生护理、预约咨询及相关客户服务。
联系方式如下：
- 地址：Grandlink Square, 511 Guillemard Road #01-12, Singapore 399849
- 电话：81365917
- 电子邮箱：ruilinxuan7969@gmail.com
如您对本隐私政策或个人资料处理有任何问题，可以通过以上方式联系我们。
二、我们可能收集的个人资料
当您浏览本网站、填写联系表单、提交预约或通过电话、WhatsApp、微信、电子邮件等方式联系我们时，我们可能会收集以下资料：
- 身份及联系资料：包括您的姓名、电话号码、电子邮箱地址。
- 预约资料：包括您选择的服务项目、预约日期、预约时间、是否为新顾客、备注信息等。
- 咨询内容：包括您在咨询表单、预约备注、电话、WhatsApp、微信或电子邮件中主动提供的信息。
- 健康或身体状况相关信息：如果您在咨询或预约过程中主动提供身体状况、亚健康问题、护理需求、过往体验或其他与健康相关的信息，我们可能会为了评估服务适合性、安排护理服务和提供客户支持而处理该等信息。
- 技术资料：当您访问网站时，我们可能会通过服务器日志、浏览器、Cookie或类似技术收集设备类型、浏览器类型、访问时间、访问页面、IP地址等技术信息，用于网站安全、性能优化和访问统计。
请您不要通过网站表单提交超出预约和咨询所必需的医疗记录、身份证件号码、银行卡信息或其他高度敏感信息，除非我们明确要求且您愿意提供。
三、我们收集和使用个人资料的目的
我们可能将您的个人资料用于以下目的：
- 接收、处理和回复您的咨询；
- 安排、确认、更改或取消预约；
- 通过电话、短信、WhatsApp、微信或电子邮件与您联系；
- 根据您提供的信息了解您的服务需求，并安排合适的护理或咨询；
- 提供门店服务、客户服务和售后跟进；
- 维护客户记录和预约记录；
- 处理投诉、意见反馈或服务纠纷；
- 改进网站内容、服务流程和用户体验；
- 保障网站、系统和业务运营安全；
- 遵守适用法律、监管要求、政府机关或法院命令；
- 在您同意的情况下，向您发送服务更新、优惠信息或营销信息。
如我们需要将您的个人资料用于本政策未列明的新目的，我们将在法律要求的情况下另行通知您并取得您的同意。
四、关于营销信息
在您同意的情况下，我们可能会通过电话、短信、WhatsApp、微信或电子邮件向您发送有关服务、优惠、活动或健康养生资讯的信息。
您可以随时要求我们停止发送营销信息。您可以通过回复相关信息、致电我们或发送邮件至 ruilinxuan7969@gmail.com 申请退订。
如果我们向新加坡电话号码发送受 Do Not Call Registry 规则约束的营销信息，我们将在适用情况下遵守新加坡 Do Not Call 相关规定。
五、我们如何披露个人资料
我们不会出售您的个人资料。我们仅会在合理和必要的范围内向以下对象披露您的个人资料：
- 我们的员工、服务人员、预约管理人员或客户服务人员；
- 协助我们运营网站、电子邮件、表单系统、预约系统、云存储、IT支持或客户沟通工具的第三方服务供应商；
- 支付、会计、法律、审计或专业顾问，如适用；
- 政府机关、监管机构、执法机关、法院或其他法律要求披露的对象；
- 在业务转让、合并、重组或资产转移时，与相关交易有关的必要接收方。
我们会要求相关第三方在合理范围内保护您的个人资料，并仅为指定目的处理该等资料。
六、第三方网站和平台
本网站可能包含指向第三方网站或平台的链接，例如 Google Maps、WhatsApp 或其他外部服务。您点击或使用这些第三方服务时，其隐私政策和服务条款将适用。
我们不对第三方网站、平台或服务的隐私做法承担责任。建议您在使用第三方服务前阅读其相关政策。
七、个人资料的保存期限
我们只会在实现收集目的、提供服务、满足业务需要、处理争议、履行法律义务或符合法规要求所需的期间内保存您的个人资料。
当个人资料不再需要时，我们会采取合理措施删除、匿名化或停止使用该等资料，除非法律允许或要求我们继续保存。
八、个人资料安全
我们会采取合理的行政、技术和物理保护措施，防止个人资料被未经授权访问、收集、使用、披露、复制、修改、处置或遭受类似风险。
但请您理解，互联网传输和电子存储并非绝对安全。我们无法保证任何通过互联网传输的信息具有百分之百的安全性。
九、您的权利
在适用法律允许的范围内，您可以联系我们提出以下请求：
- 查询我们是否持有您的个人资料；
- 访问我们持有的与您有关的个人资料；
- 更正不准确或不完整的个人资料；
- 撤回您此前给予的同意；
- 要求停止接收营销信息；
- 询问我们如何使用或披露您的个人资料；
- 就个人资料处理提出投诉或意见。
如您撤回同意，我们可能无法继续向您提供部分服务，例如预约确认、咨询回复或客户跟进。
为保护您的资料安全，我们可能会在处理请求前核实您的身份。我们会在合理时间内回复您的请求。
十、未成年人资料
我们的服务主要面向成年人。如未成年人需要预约或接受相关服务，应由父母、监护人或合法授权成年人陪同或同意。
如果我们发现未成年人在未获得监护人同意的情况下向我们提交个人资料，我们可能会删除相关资料，除非法律允许或要求我们保留。
十一、跨境传输
由于我们可能使用网站托管、电子邮件、云服务、通讯工具或其他第三方服务，您的个人资料可能会在新加坡境内或境外被处理或存储。
在发生跨境传输时，我们会根据适用法律采取合理措施，确保您的个人资料获得适当保护。
十二、Cookie 和类似技术
本网站可能使用 Cookie 或类似技术，以实现网站正常运行、提升访问体验、分析网站流量和维护网站安全。
您可以通过浏览器设置拒绝或删除 Cookie。但如果禁用 Cookie，网站的部分功能可能无法正常使用。
十三、隐私政策的更新
我们可能会不时更新本隐私政策。更新后的政策将在本网站发布，并注明新的生效日期。
如更新涉及重大变更，我们会在适当情况下通过网站公告或其他合理方式提醒您。
十四、联系我们
如您对本隐私政策、个人资料处理或相关权利行使有任何问题，请通过以下方式联系我们：
- 瑞霖轩 RUI LIN XUAN WELLNESS
- 地址：Grandlink Square, 511 Guillemard Road #01-12, Singapore 399849
- 电话：81365917
- 电子邮箱：ruilinxuan7969@gmail.com
Welcome to the website of RUI LIN XUAN WELLNESS. We respect your privacy and are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, submit an enquiry, make an appointment, or contact us through phone, WhatsApp, WeChat, email or other communication channels.
1. Who We Are
This website is operated by RUI LIN XUAN WELLNESS.
We provide wellness conditioning, traditional Chinese wellness care, body therapy consultation, appointment booking and related customer services.
Our contact details are:
- Address: Grandlink Square, 511 Guillemard Road #01-12, Singapore 399849
- Phone: 81365917
- Email: ruilinxuan7969@gmail.com
For any questions regarding this Privacy Policy or the handling of your personal data, please contact us using the details above.
2. Personal Data We May Collect
When you use our website, submit an enquiry, make an appointment or contact us, we may collect the following personal data:
- 2.1 Identity and Contact Information
This may include your name, phone number and email address.
- 2.2 Appointment Information
This may include your selected service, preferred appointment date, preferred appointment time, whether you are a new customer, and any remarks submitted by you.
- 2.3 Enquiry Information
This may include the information you provide through our contact form, appointment form, phone call, WhatsApp, WeChat, email or other communication channels.
- 2.4 Health or Body Condition Information
If you voluntarily provide information relating to your body condition, wellness concerns, service needs, past treatment experience or other health-related matters, we may use such information to assess service suitability, arrange appropriate wellness services and provide customer support.
- 2.5 Technical Information
When you visit our website, we may collect certain technical information such as device type, browser type, IP address, access time, pages visited and website usage data through server logs, cookies or similar technologies.
Please do not submit medical records, identification documents, bank card details or other highly sensitive information through our website forms unless we specifically request such information and you agree to provide it.
3. Purposes for Collecting and Using Personal Data
We may collect and use your personal data for the following purposes:
- To receive, process and respond to your enquiries;
- To arrange, confirm, change or cancel appointments;
- To contact you by phone, SMS, WhatsApp, WeChat or email;
- To understand your service needs and arrange suitable wellness care or consultation;
- To provide in-store services, customer service and follow-up support;
- To maintain customer and appointment records;
- To handle complaints, feedback or service-related disputes;
- To improve our website, service process and customer experience;
- To protect the security of our website, systems and business operations;
- To comply with applicable laws, regulations, government requests, court orders or legal obligations;
- To send you service updates, promotions or wellness-related information, where you have given consent.
If we need to use your personal data for any new purpose not stated in this Privacy Policy, we will notify you and obtain your consent where required by law.
4. Marketing Communications
With your consent, we may send you information about our services, promotions, events or wellness-related updates by phone, SMS, WhatsApp, WeChat or email.
You may opt out of receiving marketing communications at any time by contacting us, replying to the relevant message, or emailing us at ruilinxuan7969@gmail.com.
Where applicable, we will comply with Singapore’s Do Not Call Registry requirements when sending marketing messages to Singapore telephone numbers.
5. Disclosure of Personal Data
We do not sell your personal data.
We may disclose your personal data only where reasonably necessary, including to:
- Our staff, therapists, appointment coordinators or customer service personnel;
- Third-party service providers who support our website, email system, online forms, appointment system, cloud storage, IT support or communication tools;
- Payment, accounting, legal, audit or professional advisers, where applicable;
- Government authorities, regulators, law enforcement agencies, courts or other parties where disclosure is required by law;
- Relevant parties in connection with a business transfer, merger, restructuring or asset transfer.
We will take reasonable steps to ensure that third parties protect your personal data and use it only for the purposes for which it was disclosed.
6. Third-Party Websites and Platforms
Our website may contain links to third-party websites or platforms, such as Google Maps, WhatsApp or other external services.
When you access or use third-party services, their own privacy policies and terms of service will apply.
We are not responsible for the privacy practices, content, security or services of third-party websites or platforms. We recommend that you review their policies before using them.
7. Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, provide our services, meet business needs, resolve disputes, comply with legal obligations or satisfy regulatory requirements.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or stop using it, unless retention is permitted or required by law.
8. Protection of Personal Data
We will take reasonable administrative, technical and physical measures to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, please understand that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted online.
9. Your Rights
Subject to applicable laws, you may contact us to:
- Ask whether we hold personal data about you;
- Request access to your personal data;
- Request correction of inaccurate or incomplete personal data;
- Withdraw your consent;
- Stop receiving marketing communications;
- Ask how your personal data has been used or disclosed;
- Submit a complaint or feedback regarding our handling of your personal data.
If you withdraw your consent, we may no longer be able to provide certain services to you, such as appointment confirmation, enquiry responses or customer follow-up.
To protect your personal data, we may verify your identity before processing your request. We will respond to your request within a reasonable time.
10. Minors
Our services are primarily intended for adults. If a minor wishes to make an appointment or receive our services, the consent or accompaniment of a parent, guardian or legally authorised adult may be required.
If we discover that a minor has submitted personal data without appropriate consent, we may delete such data unless we are permitted or required by law to retain it.
11. Overseas Transfer of Personal Data
As we may use website hosting, email, cloud services, communication tools or other third-party service providers, your personal data may be processed or stored in Singapore or outside Singapore.
Where personal data is transferred overseas, we will take reasonable steps in accordance with applicable laws to ensure that your personal data receives an appropriate standard of protection.
12. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, improve user experience, analyse website traffic and maintain website security.
You may refuse or delete cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.
Where there are material changes, we may notify you through a website notice or other reasonable means.
14. Contact Us
If you have any questions about this Privacy Policy, your personal data or your rights, please contact us at:
- RUI LIN XUAN WELLNESS
- Address: Grandlink Square, 511 Guillemard Road #01-12, Singapore 399849
- Phone: 81365917
- Email: ruilinxuan7969@gmail.com
