欢迎访问和使用瑞霖轩网站。本服务条款适用于您浏览本网站、提交咨询、预约服务、使用本网站提供的信息或与我们进行任何线上线下互动的行为。
使用本网站即表示您已阅读、理解并同意本服务条款。如您不同意本条款，请停止使用本网站及相关服务。
一、服务说明
瑞霖轩提供亚健康调理、中式养生护理、理疗咨询、预约安排及相关客户服务。
网站内容主要用于介绍我们的服务范围、门店信息、医师/服务人员信息、收费信息、常见问题、公告和预约方式。
本网站所提供的内容仅供一般信息参考，不构成医疗诊断、医疗治疗、处方建议或紧急医疗服务。
二、非医疗声明
我们的服务属于亚健康调理、养生护理和身体舒缓类服务，不应被视为医院、诊所或注册医生提供的医学诊断或治疗。
网站内容、咨询回复、预约建议或护理建议均不能替代医生、专科医师或其他合格医疗专业人士的意见。
如果您存在以下情况，请在预约或接受服务前咨询合格医生：
- 正在接受医学治疗；
- 患有严重疾病、急性症状、感染、发热或外伤；
- 怀孕、备孕或产后恢复期；
- 有心脑血管疾病、肿瘤、严重皮肤病、过敏史或慢性病；
- 正在服用药物或接受术后恢复；
- 对特定理疗、外敷、精油、草本产品、营养产品或护理方式存在不确定风险。
如您出现胸痛、呼吸困难、严重出血、意识障碍、剧烈疼痛或其他紧急情况，请立即寻求紧急医疗救助，而不是通过本网站预约或咨询。
三、预约规则
您可以通过本网站预约页面、联系表单、电话、WhatsApp、微信或电子邮件提交预约请求。
您提交预约请求后，并不代表预约已自动确认。预约需视门店排期、服务人员安排、服务项目和实际情况而定。我们会在合理时间内与您联系确认预约。
本网站预约页面显示，提交预约后，我们将在下一个工作日与您确认预约。
请您确保提交的姓名、电话、电子邮箱、预约日期、时间、服务项目和备注信息真实、准确、完整。如因您提供的信息错误或无法联系导致预约失败、延误或取消，我们不承担相应责任。
四、改期、迟到和取消
如您需要更改或取消预约，请尽早通过电话、WhatsApp、微信或电子邮件联系我们。
如您迟到，我们可能会根据当天排期缩短服务时间、调整服务项目或重新安排预约。具体安排以门店现场确认为准。
如因不可抗力、人员安排、设备维护、突发状况或其他合理原因导致我们无法按原定时间提供服务，我们会尽量提前通知您，并为您安排改期或其他合理处理方式。
五、价格和付款
网站或门店展示的价格、服务时间和项目说明仅供参考，最终价格、服务内容和适用优惠以预约确认、门店说明或实际付款时的信息为准。
我们保留在合理范围内调整服务项目、服务时间、价格和优惠活动的权利。已确认或已支付的服务，按照确认时或付款时约定的规则执行。
如涉及预付款、套餐、会员卡、优惠券、退款、转让或有效期等事项，应以门店当时向您说明或双方确认的具体规则为准。
六、用户承诺
您在使用本网站或预约服务时，应遵守适用法律法规，并承诺：
- 提供真实、准确、完整的信息；
- 不冒用他人身份或联系方式；
- 不提交虚假、误导、违法、骚扰、诽谤、侵犯他人权利的信息；
- 不破坏、干扰、攻击本网站或相关系统；
- 不未经授权复制、抓取、爬取、传播或商业利用本网站内容；
- 不利用本网站从事任何违法、欺诈或损害他人权益的活动。
如您违反本条款，我们有权拒绝服务、取消预约、限制访问、删除相关信息或采取必要的法律措施。
七、服务适合性与风险提示
不同个体的身体情况、生活习惯、既往病史和护理反应可能存在差异。任何亚健康调理、理疗、护理、外敷、营养建议或养生服务的体验和效果均可能因人而异。
我们不保证任何服务能够达到特定治疗效果、改善效果、康复结果或永久性结果。
您应在预约和接受服务前如实告知您的身体状况、过敏史、禁忌症、正在接受的治疗和其他可能影响服务安全性的信息。如因您未如实告知相关情况而造成不适、风险或损失，您应自行承担相应责任。
八、网站内容准确性
我们会尽力确保网站内容准确、及时和完整，但不保证所有信息始终无误、完整或最新。
网站内容可能因服务调整、人员安排、价格变化、政策更新或其他原因发生变更。我们有权随时更新、修改、暂停或删除网站上的任何内容，而无需另行通知。
九、知识产权
本网站上的文字、图片、标识、页面设计、服务介绍、图形、视频、排版、商标、品牌名称及其他内容，除非另有说明，均由我们或相关权利人拥有或合法使用。
未经我们书面同意，您不得复制、修改、转载、发布、展示、销售、许可、用于商业用途或以其他方式使用本网站内容。
十、第三方链接
本网站可能包含指向第三方平台或服务的链接，例如 Google Maps、WhatsApp 或其他外部网站。
第三方平台由其各自运营方负责。您使用第三方平台时，应遵守其服务条款和隐私政策。我们不对第三方平台的内容、服务、安全性、可用性或数据处理承担责任。
十一、隐私保护
我们会根据本网站《隐私政策》处理您提交或使用本网站过程中产生的个人资料。
在使用本网站、提交咨询或预约服务前，请您阅读并理解我们的《隐私政策》。
十二、免责声明
在适用法律允许的最大范围内，本网站及其内容按“现状”和“可用”基础提供。我们不就以下事项作出明示或默示保证：
- 网站将持续、稳定、安全、无错误运行；
- 网站内容完全准确、完整、及时或适合您的特定目的；
- 通过网站预约或咨询一定能够获得特定结果；
- 服务一定适合所有个体或产生相同效果；
- 网站服务器、电子邮件或第三方链接不存在病毒、恶意程序或其他有害组件。
十三、责任限制
在适用法律允许的范围内，对于因您使用或无法使用本网站、依赖网站信息、提交错误信息、第三方服务、网络中断、系统故障、预约变更或服务体验差异而产生的任何间接损失、附带损失、特殊损失、后果性损失或利润损失，我们不承担责任。
如法律不允许完全排除责任，我们的责任将在法律允许的最大范围内受到限制。
十四、不可抗力
如因自然灾害、火灾、疫情、政府行为、战争、暴乱、交通中断、网络故障、供电故障、系统维护、第三方服务中断或其他超出合理控制范围的事件导致我们无法履行或延迟履行服务，我们不承担违约责任，但会尽合理努力减少影响。
十五、条款修改
我们可能会不时更新本服务条款。更新后的条款将在本网站发布，并注明新的生效日期。
您在条款更新后继续使用本网站，即表示您接受更新后的条款。
十六、适用法律与争议解决
本服务条款受新加坡法律管辖并按新加坡法律解释。
因本网站、服务、预约或本条款产生的任何争议，双方应首先友好协商解决。协商不成的，任何一方可根据新加坡适用法律向有管辖权的法院或争议解决机构寻求解决。
十七、联系我们
如您对本服务条款、本网站或服务安排有任何问题，请通过以下方式联系我们：
- 瑞霖轩 RUI LIN XUAN WELLNESS
- 地址：Grandlink Square, 511 Guillemard Road #01-12, Singapore 399849
- 电话：81365917
- 电子邮箱：ruilinxuan7969@gmail.com
Welcome to the website of RUI LIN XUAN WELLNESS. These Terms of Service govern your access to and use of our website, online enquiry forms, appointment booking functions, website content and related online or offline interactions with us.
By using this website, you acknowledge that you have read, understood and agreed to these Terms of Service. If you do not agree to these terms, please stop using this website and our related online services.
1. Description of Services
RUI LIN XUAN WELLNESS provides wellness conditioning, traditional Chinese wellness care, body therapy consultation, appointment arrangement and related customer services.
The information on this website is provided to introduce our services, location, service personnel, pricing information, frequently asked questions, notices and appointment methods.
The content on this website is for general information only. It does not constitute medical diagnosis, medical treatment, prescription advice or emergency medical service.
2. Non-Medical Disclaimer
Our services are wellness conditioning, body care and general wellness-related services. They should not be regarded as medical diagnosis or treatment provided by a hospital, clinic, registered doctor or licensed medical professional.
The information on this website, enquiry responses, appointment suggestions or wellness care advice should not replace advice from a qualified doctor, specialist or other healthcare professional.
You should consult a qualified medical professional before making an appointment or receiving services if you:
- Are currently receiving medical treatment;
- Have serious illness, acute symptoms, infection, fever or injury;
- Are pregnant, preparing for pregnancy or recovering after childbirth;
- Have cardiovascular disease, cancer, serious skin disease, allergy history or chronic illness;
- Are taking medication or recovering from surgery;
- Are uncertain about the risks of any therapy, external application, essential oil, herbal product, nutritional product or wellness care method.
If you experience chest pain, breathing difficulty, severe bleeding, loss of consciousness, severe pain or any emergency condition, please seek emergency medical assistance immediately instead of using this website for appointment or consultation.
3. Appointment Rules
You may submit an appointment request through our website appointment page, contact form, phone, WhatsApp, WeChat or email.
Submitting an appointment request does not mean that the appointment has been automatically confirmed. Appointments are subject to availability, staff arrangement, selected service and actual circumstances. We will contact you within a reasonable time to confirm the appointment.
Please ensure that the name, phone number, email address, appointment date, appointment time, selected service and remarks you provide are true, accurate and complete.
We are not responsible for failed, delayed or cancelled appointments caused by inaccurate information, incomplete information or inability to contact you.
4. Rescheduling, Late Arrival and Cancellation
If you need to change or cancel your appointment, please contact us as early as possible by phone, WhatsApp, WeChat or email.
If you arrive late, we may shorten the service duration, adjust the service arrangement or reschedule your appointment depending on the day’s schedule. The final arrangement shall be subject to in-store confirmation.
If we are unable to provide services at the originally scheduled time due to force majeure, staff arrangement, equipment maintenance, emergency circumstances or other reasonable reasons, we will try to notify you in advance and arrange rescheduling or another reasonable solution.
5. Pricing and Payment
Prices, service duration and service descriptions displayed on the website or in-store are for reference only. Final pricing, service content and applicable promotions shall be based on appointment confirmation, in-store explanation or actual payment information.
We reserve the right to adjust service items, service duration, prices and promotional offers within a reasonable scope. For confirmed or paid services, the rules agreed at the time of confirmation or payment shall apply.
For prepayments, packages, membership cards, vouchers, refunds, transfers or validity periods, the specific rules explained by the store or confirmed by both parties at the relevant time shall apply.
6. User Responsibilities
When using this website or making an appointment, you agree to comply with applicable laws and regulations and undertake that you will:
- Provide true, accurate and complete information;
- Not impersonate another person or use another person’s contact details;
- Not submit false, misleading, illegal, harassing, defamatory or rights-infringing information;
- Not damage, interfere with, attack or disrupt this website or related systems;
- Not copy, scrape, crawl, reproduce, distribute or commercially exploit website content without authorisation;
- Not use this website for any unlawful, fraudulent or rights-infringing activity.
If you violate these Terms of Service, we may refuse service, cancel appointments, restrict access, remove relevant information or take necessary legal action.
7. Service Suitability and Risk Notice
Individual physical conditions, lifestyle habits, medical history and responses to wellness care may vary.
Any wellness conditioning, body therapy, external application, nutritional advice or wellness service may produce different experiences or results for different individuals.
We do not guarantee that any service will achieve a specific therapeutic effect, improvement, recovery outcome or permanent result.
Before making an appointment or receiving services, you should truthfully inform us of your body condition, allergy history, contraindications, ongoing treatment and any other information that may affect service safety.
If you fail to provide accurate and complete information, you shall bear the relevant risks and consequences arising from such failure.
8. Accuracy of Website Content
We will make reasonable efforts to keep the information on this website accurate, timely and complete. However, we do not guarantee that all information is always error-free, complete or up to date.
Website content may change due to service adjustments, staff arrangements, price updates, policy changes or other reasons.
We reserve the right to update, modify, suspend or remove any content on this website at any time without prior notice.
9. Intellectual Property
Unless otherwise stated, all text, images, logos, page designs, service descriptions, graphics, videos, layouts, trademarks, brand names and other content on this website are owned by us or legally used by us.
Without our prior written consent, you may not copy, modify, reproduce, publish, display, sell, license, commercially use or otherwise exploit any content from this website.
10. Third-Party Links
This website may contain links to third-party platforms or services, such as Google Maps, WhatsApp or other external websites.
Third-party platforms are operated by their respective operators. When using third-party platforms, you should comply with their terms of service and privacy policies.
We are not responsible for the content, services, security, availability or data handling practices of third-party platforms.
11. Privacy Protection
We will handle the personal data you submit or generate when using this website in accordance with our Privacy Policy.
Before using this website, submitting an enquiry or making an appointment, please read and understand our Privacy Policy.
12. Disclaimer
To the maximum extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
We make no express or implied warranties that:
- The website will operate continuously, securely or without error;
- The website content will always be accurate, complete, timely or suitable for your particular purpose;
- Any appointment or enquiry made through the website will lead to a particular result;
- Any service will be suitable for every individual or produce the same result for everyone;
- The website server, email system or third-party links will be free from viruses, malicious code or harmful components.
13. Limitation of Liability
To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or loss-of-profit damages arising from or in connection with:
- Your use of or inability to use this website;
- Your reliance on website information;
- Incorrect or incomplete information submitted by you;
- Third-party services;
- Internet interruption or system failure;
- Appointment changes;
- Differences in individual service experience or results.
Where liability cannot be fully excluded under applicable law, our liability shall be limited to the maximum extent permitted by law.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, fire, epidemic, government actions, war, civil unrest, transport disruption, internet failure, power failure, system maintenance, third-party service interruption or other force majeure events.
We will make reasonable efforts to reduce the impact of such events where possible.
15. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this website with a new effective date.
Your continued use of this website after the updated terms are posted shall constitute your acceptance of the updated Terms of Service.
16. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore.
Any dispute arising from or in connection with this website, our services, appointments or these Terms of Service shall first be resolved through friendly consultation between the parties.
If the dispute cannot be resolved through consultation, either party may seek resolution before a competent court or dispute resolution body in Singapore in accordance with applicable Singapore laws.
17. Contact Us
If you have any questions about these Terms of Service, this website or our service arrangements, please contact us at:
- RUI LIN XUAN WELLNESS
- Address: Grandlink Square, 511 Guillemard Road #01-12, Singapore 399849
- Phone: 81365917
- Email: ruilinxuan7969@gmail.com
